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F.A.Q

To pay for your order, follow the steps below:

1) Select the order and add to cart. click the "Check out" button

 2)Choose "bank transfer or card" payment method on the checkout page.

We accept the following payment methods:

Credit cards: VISA, MasterCard, and Bank Transfer.

You can pay for your order online.

Please note that the cardholder must have access to online banking.

If your payment for an order has failed, please check to be sure it is not due to the following situations:

  • Card security code failed: Please note that an incorrect card security code could cause payment failure.
  • Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again.
  • Insufficient fund: If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit. Please also make sure you have used a Visa or MasterCard personal credit card to finish payment because at present debit card or business card is unable to be supported.
  • Exceed limit: Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

Here is how you track your order:

  • Log into MY ACCOUNT (located on the top bar) to view the status of your order.
  • Track your shipment by using the tracking number provided to you on your item(s) have been shipped.
  • You cannot track your order before it is shipped.

If you don't know what your tracking number is or if you're having difficulty tracking your package, feel free to contact our customer care team.

If you can't track your order using the tracking number provided:

  1. Please contact our customer care to inquire whether they have provided you with the correct tracking number. Please also check if they have changed the shipping information. You can contact our customer care using our instant messenger tool, chat with us or click contact us to send us messages.
  2. Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping companies take 1-2 days to update new delivery information on their website.

Normally, the package can be delivered within 3-7 days, the length of time in which you receive your order will depend on some factors such as the shipping method as well as the location of the shipping address.

Once your order has been shipped, you will receive a tracking number by email, enabling you to track your order.

If you decide to cancel your order, you can contact our customer care same day you placed your order and they will assist you in doing so. Please note that you cannot cancel your order once it’s been shipped out.

Your order has been cancelled for the following reason:

  • Item(s) became unavailable after your order was placed.
  • Difficulty in processing your payment information.
  • Inability to ship to the address provided.

If you have questions or would like to place a new order please contact us.

We can quickly email you a link to reset your password. Click here to go to the log in page and then click "Reset Password".

The refund caused by order cancellation, refund agreement or Mediation will be processed instantly from Finest Hairs and Accessories® account. However, it may take 7-10 business days for it to display on your credit card statement.

Different question?

Get in touch with our customer service team by filling the contact form and we will get back to you shortly.

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